Warranty
Menu 15.9 Create/Maintain Warranty Items
Besides Order Entry, this is the only other menu for creating a warranty claim item.
Use this program to create a warranty item only if you cannot use the normal Order Entry process. Since Order Entry also accepts unique warranty sequence numbers, there are few reasons to use this program. However, an exception to this would be an item that appears damaged when its box is opened to show the customer: DOA, damaged in shipment but not evident until the box is opened.
- Enter your operator initials.
- Enter your company number.
- Enter the warranty sequence number which is either arbitrarily assigned or, in most cases, is from preprinted warranty tags.
- If the warranty sequence number already exists, the information from the warranty claim will display.
- If the number entered is new, the prompt will dispaly
Not On File, Is This A New Item (Y/CR)? enter "Y" and then enter the needed warranty information.
- Serial Numbers - When field 14 is selected the Serial Number Maintenance Screen will display. Several serial numbers may be entered in to this screen.
Note: The cursor "stops", required fields, and defaults can be entered from the warranty sequence fields, just as in all maintenance programs.
- Select a line to change the informational field of the warranty item, but not any of the amounts.
- If the item has been claimed, the program displays a warning, enter 'y****' to make any changes. "Change tag#' is the sequence number.
- '0' to accept and return to previous screen.
- '0' to accept again will prompt for -DO YOU WANT TO REMOVE THIS ITEM FROM INVENTORY (Y/<CR>)? 'Y' removes the item from inventory, while Enter does not affect inventory.
(updated 1/24/2006)
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